Frequently Asked Questions
How do Glow Sync Glasses work?
These glasses use blue-enriched light therapy to simulate natural sunlight. Worn for 20–30 minutes in the morning, they help regulate your internal clock, improve sleep quality, and boost daytime energy.
When should I wear them for the best results?
For most users, wearing Glow Sync Glasses in the first hour after waking works best. They’re most effective when used consistently in the morning to align your circadian rhythm.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders to Australia.
Are they safe for everyday use?
Yes, the glasses use safe, non-UV light and are suitable for daily use. However, they are not recommended for children, individuals with light sensitivity, or those with diagnosed eye conditions unless cleared by a healthcare provider.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at lunarrestore.sleep@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.